ICSI in the Communications of the ACM

Internet delays are now as common as they are maddening. That means they end up affecting system engineers just like all the rest of us. And when system engineers get irritated, they often go looking for what's at the root of the problem. Take Jim Gettys, for example. His slow home network had repeatedly proved to be the source of considerable frustration, so he set out to determine what was wrong, and he even coined a term for what he found: bufferbloat.